Cancellation Policy

Cancellation Policy

Last Updated: 1 May, 2025

At epictrours.com, we understand that travel plans can change unexpectedly. This policy explains how cancellations and refunds are handled, helping you make informed and confident bookings with us.

1. Overview

Our cancellation policy ensures fair treatment for all travelers while respecting the terms and conditions set by our travel partners, including airlines, hotels, tour operators, and rental agencies. We recommend reviewing these details carefully before finalizing any reservation.

2. Free Cancellation Period

You may cancel your booking free of charge within 24 hours of purchase, as long as your scheduled departure or check-in date is at least 7 days away.

To request a cancellation, please contact our support team:

Email: info@epictrours.com
Phone: +1 (877)404-0285

3. Refund Processing Time

Once approved, refunds are issued to your original payment method within 14 business days. While we don’t charge processing fees, your bank or payment provider may follow their own refund timelines.

4. Key Conditions

• All cancellation requests must be made through our official channels.
• Refund eligibility depends on:
  • The type of service booked (flight, hotel, tour, etc.)
  • Partner or provider rules
  • The timing of the cancellation request

5. Flights

• Most flight tickets are issued as non-refundable per airline policy.
• Any permitted changes or cancellations may incur airline-imposed fees.
• No refunds will be provided for:
  • No-show passengers
  • Partially used tickets

6. Hotels

• Hotel cancellation policies vary depending on property, room type, and rate plan.
• Flexible rate plans may allow free cancellation up to 24–72 hours before check-in.
• Promotional or discounted bookings are usually non-refundable.

7. Tours & Activities

• Cancellations made more than 30 days in advance may qualify for a full or partial refund.
• No refunds are available for cancellations made within 15 days of the tour date.
• No-shows are not eligible for refunds.

8. Exceptions

In exceptional circumstances, we may process a refund upon partner approval, such as:

• Medical emergencies (requires valid documentation)
• Death of an immediate family member (proof required)

9. Cancellation Procedure

1. Submit Request: Contact us as soon as possible to minimize fees.
2. Applicable Charges: Depend on provider rules and timing.
3. Verification: May require booking ID, ID proof, or payment confirmation.
4. Refund Method: Refunds are processed back to the original payment source.
5. Non-Refundable Costs: Certain taxes, fees, or surcharges may not be recoverable.
6. Status Tracking: Some providers offer refund status tracking links.
7. Disputes: Unresolved claims may be escalated directly with the travel provider.

10. Airline-Specific Policies

Each airline may have different cancellation rules based on factors such as:

• Fare type and class
• Travel route and destination
• Promotional fares or special discounts

11. Policy Revisions

epictrours.com reserves the right to modify or update this policy at any time without prior notice. Please revisit this page periodically for the latest version.

12. Customer Support

Our dedicated support team is available 24/7 to assist you with any questions or cancellation requests.

Email: info@epictrours.com
Phone: +1 (877)404-0285