Return and Refund Policy
Last Updated: 1 May, 2025
At epictrours.com, we aim to ensure a smooth and transparent booking experience. We understand that plans may change unexpectedly. This policy outlines the conditions under which refunds are granted, the procedure to request them, and how they are processed.
Scope of This Policy
- Eligibility criteria for cancellations and refunds
- Required documentation and submission timelines
- Processing procedures and estimated timelines
- Non-refundable services and applicable administrative fees
Note: Refunds are governed by the specific terms of your service provider (airlines, hotels, transport operators, etc.) and depend on when the cancellation or refund request is submitted.
1. Definitions
- Company: Refers to epictrours.com (“we”, “us”, or “our”).
- Service: Any booking, reservation, or travel-related product offered through our platform.
- Order: A confirmed booking made via our website.
- You: The customer or user of our services.
- Website: https://epictrours.com
2. Refund Eligibility
You may be eligible for a refund if:
- The booking was made directly through epictrours.com.
- Your cancellation request complies with the terms of the relevant provider.
- You submit all necessary supporting documents, including:
- Booking confirmation
- Proof of payment
- Applicable documentation (e.g., medical certificate, travel restrictions notice)
- Refunds are generally issued to the original payment method unless otherwise agreed.
Important: Certain bookings and promotional offers may be non-refundable. Requests made beyond the allowable time frame or outside provider terms may result in a partial or no refund. Administrative or transaction fees may also apply.
3. How to Request a Refund
- Review Provider Policy: Check the cancellation rules of your specific service provider.
- Prepare Documents: Include your booking ID, payment receipt, and any required proof.
- State Your Reason: Clearly explain the reason for cancellation or refund request.
- Submit Promptly: Refund requests must be received before the provider’s stated deadline.
- Need Assistance? Contact our customer support team for help throughout the process.
4. Processing Time
Processing times vary depending on the service provider and payment channel. epictrours.com will assist in coordinating your refund but is not responsible for third-party delays.
Estimated Refund Timelines
- Credit/Debit Cards: 5–10 business days
- Digital Wallets (e.g., PayPal): 3–5 business days
- Bank Transfers: May vary depending on individual bank policies
Exceptional Circumstances
Refunds may be approved under special conditions, including:
- Medical emergencies with valid documentation
- Death of an immediate family member
- Natural disasters or government-imposed travel restrictions
5. Policy Revisions
epictrours.com reserves the right to update or modify this Return and Refund Policy at any time. All changes will be posted on this page with the revised “Last Updated” date. Continued use of our services implies acceptance of these changes.
6. Contact Us
If you have any questions, concerns, or require assistance with your refund request, please reach out to our support team:
Email: info@epictrours.com
Phone: +1 (877)404-0285
The Epictrours team is committed to handling every refund request fairly, transparently, and within a reasonable timeframe.